FAQs

  1. How do I place order?

Simply choose your Watch on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

  1. My tracking number isn't working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

  1. I need help with late order

Orders typically ship within 5 to 10 business days.

If your order has not arrived after 12 business days, please contact our team, we are happy to assist.

  1. When will my card be charged?

Just after your order has been successfully placed.

  1. How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

  1. What is your shipping policy?

We strive to ship orders as quickly as possible. Our standard shipping time varies depending on your location. For more details on shipping times, costs, and available options, please visit our Shipping Policy page.

  1. Can I cancel my order after it has been placed?

You can cancel your order within 12 hours of placing it. Please contact our customer support team as soon as possible with your order details for further assistance.

  1. Can I return or exchange a watch if I'm not satisfied with my purchase?

Yes, we want you to be completely satisfied with your purchase from Bodycouturee. If for any reason you're not happy with your order, you can return or exchange it within 30 days of receiving your item. Please refer to our Returns & Exchanges Policy for detailed instructions and eligibility criteria.

  1. How can I contact Bodycouturee if I have questions about a product or my order?

You can reach our customer service team via email at info@bodycouturee.com  or by filling out the contact form on our website. We're here to assist you with any inquiries or concerns you may have.